Secure account recovery

Recover access safely

We will help you reset your password without exposing your account or company information. Follow the instructions sent to your registered device.

Account privacy protected
We do not reveal account status before verification.
Time-sensitive security
Recovery links and codes expire automatically.
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Forgot your password?

Enter your work email or phone number. If an account matches, we’ll send recovery instructions.

Enter a valid email address.
Too many attempts. Please wait before trying again.

For your security, we will only send recovery instructions if the account is eligible. We will not show account details on this screen.

Bot protection is not configured for this environment.
Please complete the security check and try again.
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Check your inbox or phone

If an account matches the information you entered, recovery instructions will be sent shortly.

r••••@company.com

Please check your spam folder or make sure your phone can receive messages. For security, recovery links and codes expire automatically.

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Please wait before trying again

Too many recovery attempts were made. Try again later or contact support if you are locked out.

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We could not process the request

A system error occurred. Please try again. If the issue continues, contact support.

Password recovery is not available

Self-service password recovery has been disabled for this system. Please contact your administrator or support team for account recovery.

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You appear to be offline

Check your connection and try again.

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Phone recovery is not available

Use email recovery or contact support. This method is currently disabled for this system.

Account Recovery Help

Frequently asked questions about password resets.

How password recovery works

When you submit an email or phone number, we securely check if it matches an active account. If it does, we send a temporary link or code. We intentionally do not confirm if the account exists to protect your privacy from unauthorized guessing.

What if I cannot access my email?

If you no longer have access to your work email, contact your company administrator or submit a support request. Phone recovery can also be used if it is enabled for your system.

My recovery code expired

For security, links and codes expire automatically. Please return to the Forgot Password page and request a new one.

What to do if you changed phone number

If you no longer have access to the phone number registered to your account, you will need to use email recovery or contact your administrator to update your contact details safely.

What if my account is locked?

If your account is locked due to too many failed attempts, a password reset will not immediately unlock it. You must wait for the security timeout to expire or contact your administrator.

What if company account is inactive

If your company's Axis People account is suspended or inactive, self-service password recovery is temporarily paused. Please contact your company leadership or HR department.

Privacy & Security

How we protect your data during recovery.

Account recovery privacy

We securely match your submitted identifier against active records. All requests are processed privately to prevent bad actors from discovering company domains.

No account existence disclosure

To protect against unauthorized guessing and account enumeration, we do not reveal whether the email or phone number you entered is registered in our system.

Recovery link expiry

All secure tokens, SMS codes, and recovery links expire automatically. If your session times out, you must request a new secure link.

Safe support rules

When filing a support ticket, do not include passwords, OTP codes, recovery links, API keys, or private HR information. Support personnel will never ask for your password.

Contact Support

Get help recovering your account safely.

Safety Note: Do not include your current password, expired OTP codes, bank details, or sensitive HR information in this request.